Frequently asked questions
WHAT IS YOUR RETURN POLICY?
We offer a 30-day return window from the date of delivery. Items must be unworn, unused, and returned in their original packaging with tags attached. To initiate a return, simply contact us atsupport@veloria-fashion.comand we'll guide you through the process.
HOW LONG DOES DELIVERY TAKE?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
IS SHIPPING REALLY FREE?
Yes — always. We offer free shipping on every single order, no minimum required and no hidden fees at checkout.
HOW CAN I TRACK MY ORDER?
Once your order ships, you'll receive a confirmation email with your tracking number. You can also track your order anytime directly on our tracking page at veloria-fashion.com/apps/17TRACK.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are fully encrypted and secure.
I RECEIVED THE WRONG OR DAMAGED ITEM — WHAT DO I DO?
We're sorry to hear that! Contact us immediately atsupport@veloria-fashion.comwith your order number and a photo of the item. We'll make it right with a replacement or full refund — no questions asked.