Frequently Asked Questions (FAQ)

Last Updated: February 15, 2026

Ordering & Payment

What payment methods do you accept?

We accept the following secure payment methods: Visa, Mastercard, American Express, Apple Pay, and Google Pay. All transactions are processed using industry-standard SSL/TLS encryption and are PCI-DSS compliant. For full details, please see our Payment Policy.

What currency are prices displayed in?

All prices on our website are displayed in U.S. Dollars (USD). The price shown on the product page is the price you will pay at checkout. There are no hidden fees, handling charges, or additional surcharges.

Can I cancel my order?

Yes, you can cancel your order within 2 hours of purchase, provided the order has not yet been shipped. To request a cancellation, please email us immediately at support@veloria-fashion.com with your order number.

If your order has already been shipped, it cannot be canceled. You may instead return the item once it arrives, following our standard return process. For full details, please see our Refund & Return Policy.

Shipping & Delivery

How long will it take to receive my order?

Processing takes 1–2 business days (Monday through Saturday, excluding public holidays). Standard delivery within the U.S. takes 5–8 business days after processing. The total estimated delivery time is 6–10 business days from the date of purchase.

Orders placed after 2:00 PM (GMT-6) are processed on the next business day.

Do you offer free shipping?

Yes, all orders within the United States ship free of charge with standard delivery. There are no customs duties, import taxes, or additional fees charged to you. All applicable import costs are handled by us as part of the free shipping service.

Where does Veloria-Fashion ship?

We currently ship to U.S. addresses only. We do not ship to P.O. Boxes, APO/FPO addresses. If we expand to additional regions in the future, updates will be posted on our website and Shipping Policy page.

How can I track my order?

Once your order ships, you will receive a tracking number by email. You can track your shipment anytime on our tracking page or directly with the carrier.

Please note: Tracking information may take 1–3 business days to update after dispatch. If your tracking number does not show any updates after 5 business days, please contact our customer service team for assistance.

My package is delayed or has not arrived. What should I do?

If your package has not arrived within the estimated delivery time (6–10 business days from the date of purchase), please contact us at support@veloria-fashion.com 

We will open an investigation with the carrier and provide you with an update within 3–5 business days. If the package cannot be located, we will offer either a full refund or a replacement shipment at no additional cost to you.

For full details, please see our Shipping Policy.

Returns & Refunds

How do returns work?

You can return items within 30 days of delivery. Items must be unused, with all original tags attached and in their original packaging. To initiate a return:

  1. Email us at support@veloria-fashion.com with your order number, reason for return, and photos (required for defective or damaged items).
  2. Our team will review your request within 1–2 business days and send you a Return Authorization (RA) number with instructions.
  3. Pack the item securely and ship it to the return address provided.

For defective or incorrect items, we cover the return shipping costs and provide a prepaid return label. For change-of-mind returns, the customer is responsible for return shipping costs.

For full details, please see our Refund & Return Policy.

Where do I send my return?

Approved returns must be sent to:

1902 Pine Ave, Cheyenne, WY 82007, USA

Please do not send returns without prior authorization. Returns sent without an RA number may be rejected or delayed.

Can I return items if I simply don't like them?

Yes, as long as the item is unused, with all original tags attached, and returned within 30 days of delivery. In this case, the return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, as we cannot be held responsible for returns that are lost in transit.

Can I exchange items?

We offer free exchanges for defective or incorrectly delivered items. Contact us within 30 days of delivery to receive a prepaid return label.

For exchanges due to size or color preference, please place a new order for the desired item and return the original item following the standard return process. This ensures you receive the new item as quickly as possible without waiting for the return to be processed.

When will I receive my refund?

After we receive and inspect the returned item, refunds are processed within 5 business days to your original payment method (Visa, Mastercard, American Express, Apple Pay, or Google Pay).

You will receive an email confirmation once your refund has been processed.

What if I received a defective or damaged item?

Please contact us as soon as possible at support@veloria-fashion.com with your order number and photos of the defective or damaged item. We will review your claim within 1–2 business days and provide you with a prepaid return label. Defective and damaged items are eligible for return within the full 30-day return window.

We will either send a replacement or issue a full refund, including return shipping costs.

About Veloria-Fashion

Where is Veloria-Fashion located?

Veloria-Fashion is operated by Lumora Media LLC, a company registered in the State of Wyoming, United States (Company Number: 2025-001819773). Our company address is 30 N Gould St, Ste N, Sheridan, WY 82801, USA.

Do you have a physical store?

No, Veloria-Fashion is an online-only store. This allows us to offer a wide selection of products at competitive prices while focusing on a seamless online shopping experience.

How can I contact customer service?

You can reach us by:

Our service hours are Monday to Saturday, 9:00 AM – 3:00 PM (GMT-6). We typically respond within 1–2 business days.

You can also use the contact form on our Contact page (https://veloria-fashion.com/pages/contact).

How do you protect my personal data?

We take your privacy seriously. All transactions are processed using SSL/TLS encryption, and our payment processing meets PCI-DSS standards. We do not store your full credit card numbers on our servers. For full details on how we collect, use, and protect your personal information, please see our Privacy Policy.

Contact Information

Store Name: Veloria-Fashion
Company name: Lumora Media LLC
Company number: 2025-001819773
Company Address: 30 N Gould St, Ste N, Sheridan, WY, 82801, USA
Warehouse Address: 1902 Pine Ave, Cheyenne, WY 82007, USA

Phone: +1 (307) 310-4056
E-Mail: support@veloria-fashion.com

Customer Service Hours: Our service hours are Monday to Saturday, 9:00 AM – 3:00 PM (GMT-6).
We typically respond within 1–2 business days.