Frequently Asked Questions (FAQ)

How long will it take to receive my order?
Processing takes 1–2 business days. Shipping within the U.S. takes 5–8 business days. The total estimated delivery time is 6–10 business days.

Do you offer free shipping?
Yes, all orders within the United States ship free of charge with standard delivery.

Do you have a fulfillment Partner?
Yes, we work with an experienced fulfillment partner who handles the entire shipping process for us. The products are shipped directly from a warehouse in Asia, from where our partner efficiently and reliably manages delivery to our customers in the United States.

Thanks to this international structure, we can offer a diverse product range and respond flexibly to demand—without compromising on quality or reliability.

Where does Veloria-Fashion ship?
Currently, we ship to U.S. addresses only. We may expand to other regions in the future, and updates will be posted on our website.

Where is Veloria-Fashion located?
Veloria-Fashion is based in Wyoming, United States.

Can I cancel my order?
Yes, you can cancel your order within 2 hours of purchase if it has not yet shipped. Please contact us immediately via email

How do returns work?
You can return items within 30 days of delivery. Items must be unused and have original tags attached. Email us with your order number and reason for return to receive authorization and instructions. For defective or incorrect items, we cover return shipping. For change-of-mind returns, customers pay the return shipping.

Can I exchange items?
Exchanges are available for defective or incorrect items. Please contact us within 30 days to receive a prepaid return label.

When will I receive my refund?
After we receive and inspect the returned item, refunds are processed within 5 business days back to your original payment method. Depending on your bank, it may take a few extra days for the funds to appear.

How can I contact customer service?
You can reach us by email at support@veloria-fashion.com. Our service hours are Monday to Saturday, 9:00 AM – 3:00 PM (GMT-6). We typically respond within 1–2 business days.

Can I return items if I simply don’t like them?
Yes, as long as the item is unused and returned within 30 days. In this case, return shipping costs are the customer’s responsibility.

How can I track my order?
Once your order ships, you will receive a tracking number by email. You can track your shipment anytime on our tracking page or directly with the carrier.

Do you have a physical store?
No, Veloria-Fashion is an online-only store, allowing us to offer a wide selection at competitive prices.

Contact Information

Website Name: Veloria-Fashion

Address: 30 N Gould St, Ste N, Sheridan, WY, 82801, USA

Phone: +1 3073104056

E-Mail: support@veloria-fashion.com

Customer Service Hours: Our service hours are Monday to Saturday, 9:00 AM – 3:00 PM (GMT-6).
We typically respond within 1–2 business days.