Frequently asked questions
WHAT IS YOUR RETURN POLICY?
We offer a 30-day return window from the date of delivery. Items must be unworn, unused, and returned in their original packaging with tags attached. To initiate a return, simply contact us at support@veloria-fashion.com and we'll guide you through the process.
HOW LONG DOES DELIVERY TAKE?
Orders are processed within 1–2 business days and delivered within 6–10 business days. You'll receive a tracking number by email as soon as your order ships so you can follow it every step of the way.
IS SHIPPING REALLY FREE?
Yes — always. We offer free shipping on every single order, no minimum required and no hidden fees at checkout.
HOW CAN I TRACK MY ORDER?
Once your order ships, you'll receive a confirmation email with your tracking number. You can also track your order anytime directly on our tracking page at veloria-fashion.com/apps/17TRACK.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are fully encrypted and secure.
I RECEIVED THE WRONG OR DAMAGED ITEM — WHAT DO I DO?
We're sorry to hear that! Contact us immediately at support@veloria-fashion.com with your order number and a photo of the item. We'll make it right with a replacement or full refund — no questions asked.