Frequently asked questions
WHAT IS YOUR RETURN POLICY?
We offer a 30-day return window from the date of delivery. Items must be unworn, unused, and returned in their original packaging with tags attached. To initiate a return, simply contact us at support@veloria-fashion.com and we'll guide you through the process.
HOW LONG DOES DELIVERY TAKE?
Orders are processed within 1–2 business days and delivered within 6–10 business days. You'll receive a tracking number by email as soon as your order ships so you can follow it every step of the way.
IS SHIPPING REALLY FREE?
Yes — always. We offer free shipping on every single order, no minimum required and no hidden fees at checkout.
HOW CAN I TRACK MY ORDER?
Once your order ships, you'll receive a confirmation email with your tracking number. You can also track your order anytime directly on our tracking page at veloria-fashion.com/apps/17TRACK.
ARE THE PRODUCTS AUTHENTIC?
Absolutely. Every product listed on Veloria is 100% authentic and sourced directly from authorized suppliers. We stand behind the quality of everything we sell.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are fully encrypted and secure.
I RECEIVED THE WRONG OR DAMAGED ITEM — WHAT DO I DO?
We're sorry to hear that! Contact us immediately at support@veloria-fashion.com with your order number and a photo of the item. We'll make it right with a replacement or full refund — no questions asked.