Payment policy

This payment policy outlines the accepted payment methods as well as the general terms and conditions for purchases on our website Veloria-Fashion. By placing an order with us, you agree to this policy.

1. Accepted Payment Methods

We currently accept the following secure payment options:

  • Credit Cards (Visa, Mastercard, American Express)

  • Apple Pay

  • Google Pay

2. Payment Processing and Security

  • Secure Transactions: All transactions are processed using industry-standard SSL/TLS encryption, ensuring that your personal and payment information is protected during transmission.

  • PCI DSS Compliance: Our payment processing meets the Payment Card Industry Data Security Standards (PCI DSS) to safeguard your card information.

  • 3D Secure (Visa & Mastercard): For Visa and Mastercard payments, we support 3D Secure protocols (e.g., Verified by Visa, Mastercard Identity Check), which may require additional verification such as a code sent to your mobile device.

  • Fraud Prevention: To protect both our customers and our business, we use anti-fraud measures and reserve the right to decline any order that appears suspicious or fraudulent.

3. Prices and Currency

  • All prices on our website are displayed in US Dollars (USD).

  • Shipping costs, if applicable, will be clearly displayed during the checkout process before you confirm your order.

4. Payment Terms

  • Payment must be made in full at the time of purchase.

  • Orders will only be processed and shipped once payment has been successfully received and confirmed.

  • In case of payment failure (e.g., insufficient funds, expired card), your order will not be processed, and we will contact you to update your payment information.

5. Refunds and Returns

  • Refunds for returned items will be processed to the original payment method used at checkout.

  • Please refer to our Return & Refund Policy for detailed instructions regarding returns, refunds, and applicable conditions.

6. Data Protection

  • We are committed to protecting your personal data in compliance with applicable data protection laws.

  • Your payment information will only be collected and processed for the purpose of completing your transaction.

  • For more information on how we handle your personal data, please refer to our Privacy Policy.

7. Contact Information

If you have any questions regarding this payment policy or your transaction, please contact us at:

Website: Veloria-Fashion

Address: Friedrich-Ebert-Straße 15, 63500 Seligenstadt, German

E-Mail: support@veloria-fashion.com

Phone: +49 172 7085332

Customer Service Hours: Our service hours are Monday to Saturday, 9:00 AM – 3:00 PM (CET).
We typically respond within 1–2 business days.

8. Changes to This Payment Policy

We reserve the right to update or modify this payment policy at any time. Any changes will take effect immediately upon posting the revised policy on our website. We encourage you to review this page regularly for the latest information.