Frequently Asked Questions (FAQ)
How long will it take to receive my order?
Processing takes 1–2 business days. Shipping within the U.S. takes 5–8 business days. The total estimated delivery time is 6–10 business days.
Do you offer free shipping?
Yes, all orders within the United States ship free of charge with standard delivery.
Where does Veloria-Fashion ship?
Currently, we ship to U.S. addresses only. We may expand to other regions in the future, and updates will be posted on our website.
Where is Veloria-Fashion located?
Veloria-Fashion is a registered company based in Seligenstadt, Germany. We partner with fulfillment centers in the U.S. to serve our U.S. customers faster.
Can I cancel my order?
Yes, you can cancel your order within two hours of purchase if it has not yet shipped. Please contact us immediately via email or phone.
How do returns work?
You can return items within 14 days of delivery. Items must be unused and have original tags attached. Email us with your order number and reason for return to receive authorization and instructions. For defective or incorrect items, we cover return shipping. For change-of-mind returns, customers pay the return shipping.
Can I exchange items?
Exchanges are available for defective or incorrect items. Please contact us within 14 days to receive a prepaid return label.
When will I receive my refund?
After we receive and inspect the returned item, refunds are processed within 10 business days back to your original payment method. Depending on your bank, it may take a few extra days for the funds to appear.
How can I contact customer service?
You can reach us by email at support@veloria-fashion.com or by phone at +49 172 708 5332. Our service hours are Monday to Saturday, 9:00 AM – 3:00 PM (CET). We typically respond within 1–2 business days.
Can I return items if I simply don’t like them?
Yes, as long as the item is unused and returned within 14 days. In this case, return shipping costs are the customer’s responsibility.
How can I track my order?
Once your order ships, you will receive a tracking number by email. You can track your shipment anytime on our tracking page or directly with the carrier.
Do you have a physical store?
No, Veloria-Fashion is an online-only store, allowing us to offer a wide selection at competitive prices.
Contact Information
Website: Veloria-Fashion
Address: Friedrich-Ebert-Straße 15, 63500 Seligenstadt, German
E-Mail: support@veloria-fashion.com
Phone: +49 172 7085332
Customer Service Hours: Our service hours are Monday to Saturday, 9:00 AM – 3:00 PM (CET).
We typically respond within 1–2 business days.